Park Regis City Quays Hotel exterior

Hotel Information

Welcome To Park Regis Piermonde Apartments

On behalf of Park Regis Piermonde Apartments, I would like to take this opportunity to welcome you to our property. We recognise that you have a wide variety of accommodation options to choose from and we are honoured that you have selected to stay with us while in Cairns.

Park Regis Piermonde Apartments is a part of the Park Regis brand, managed by StayWell Holdings – one of the largest hotel management groups in Asia Pacific. Together with its parent company Prince Hotels Inc., it offers a combined portfolio of properties across a diverse network of open and operating hotels, resorts, golf courses and ski resorts in locations such as Australia, Singapore, China, Japan, India, Indonesia, Hawaii, Kingdom of Bahrain, the United Arab Emirates and the United Kingdom.

Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince, Grand Prince Hotel, Policy, Park Regis, Prince Hotel, Leisure Inn Plus, Prince Smart Inn and Leisure Inn. Each brand offers guests quality experiences ranging from luxury to lifestyle to midscale.

You may pick up on the subtle Australian influence we have incorporated throughout the hotel to affirm the roots of the Park Regis brand.

If you are not already a member of our Stay Well Rewards loyalty programme, I invite you to join other members, where you can earn and redeem points every time you stay with us worldwide, enjoy exclusive member only offers, and best of all, it’s free to join. Just speak to our friendly reception team where they can help you sign up, or alternatively you can join at www.staywellrewards.com.

We sincerely hope you enjoy your stay at Park Regis Piermonde Apartments and look forward to hearing any comments or feedback you may have about our facilities and services. Please visit www.staywellgroup.com/contact-us to submit an online form. Your feedback will be analysed and used to continually improve the standard of services, facilities and training of our hotel staff.

Once again, thank you for choosing Park Regis Hotels.

Stay Well,

Simon Wan

Simon Wan
President and Director

GM Welcome Letter

We are delighted that you have selected our Hotel.

On behalf of the entire team at Park Regis Piermonde Apartments, I extend you a very warm welcome and trust your stay with us will be both enjoyable and comfortable.

As our valued guest, your comfort, health and safety are important to us.

In response to the Coronavirus development in Wuhan and exported cases to other cities and counties, we have taken the following precautionary measures out of an abundance of caution:

  • Increased cleaning and disinfection frequency for guest rooms and public area.
  • Reminding our staff to practise good health habits and hand hygiene.
  • Implementation of hand sanitisers located in all rooms, public areas and front desks
  • Removal of all marketing material that cannot be sanitised including the compendium

We would like to assure you we will continue to remain vigilant and also strongly encourage our guests to observe good personal hygiene and adopt the following precautions:

  • Wear a mask if you have respiratory symptoms such as a cough or shortness of breath.
  • Seek medical attention if you are feeling unwell.
  • Cover your mouth with a tissue when coughing or sneezing, and dispose of the soiled tissue in the rubbish bin.
  • Practice frequent hand washing with soap.
  • Use the pump hand sanitiser, located in reception whenever you are entering the hotel.

We hope the above information is of help, if you have any questions, please do not hesitate to contact reception or seek medical advice.  We are here to assist you and glad to do so.

Sincerely

Wayne Booth
General Manager
Park Regis Piermonde Apartments

COVID-19 Measures

Hotel Facilities

If you have any questions dial “9” for reception.

Account Settlement

Payment can be made by cash, credit card (surcharge applies**): American Express, Diners Club, Mastercard and Visa.

**If you are settling your account with a credit card, please note that a credit card transaction fee will apply.

0.90% for Visa and MasterCard
3.00% for UnionPay
1.98% for AMEX issued by bank
3.50% for AMEX issued by AMEX
3.50% for Diners Club

Payments by cash or EFTPOS do not attract transaction fees.

Note: these rates are subject to change without prior notice. Company charges or cheque payments will only be accepted by prior arrangement.


Adaptors

The power points in your room operate on 240 volts (AC 50 cycles). Adaptors are available for purchase from Woolworths Supermarket. Park Regis accepts no responsibility for damage caused by use of the adaptors.


Baby Facilities

Cots and high chairs are available for hire. Please contact Reception for details.


Business Services

For a small cost a complete range of business services is available including courier and mail services, photocopying, and facsimile. Please contact Reception for more information.


Car Parking

Undercover car parking is available for guests with access via Lake St. Park Regis accepts no responsibility for loss or damage to vehicles parked in this facility. Each unit is allocated specific car parking. Please park in your designated space only. Fee applies


Check-Out Time

Check out time is 10:00am. Should you wish to stay a little longer, please contact Reception and every effort will be made to assist you. Late checkout charges may apply. Should you be leaving prior to 8am on the day of your departure, please contact Reception the day prior to settle any accounts and arrange for key collection. Reception opens at 9am Saturday & Sunday.


Dry Cleaning

A valet dry cleaning and laundry service is available Monday – Friday. Please drop off your laundry at Park Regis City Quays before 8am, for 24 hour service. Contact Reception should you require weekend or public holiday service.


Facsimile Services

A facsimile service is available at Reception. Charges are summarised below:

Transmission:

  • Local
    $2.50 first page & $1.00 for every page thereafter
  • Country & Interstate
    $4.50 first page & $1.00 for every page thereafter
  • International 
    $6.50 first page & $1.00 for every page thereafter
  • Incoming Faxes 
    $0.50 per page

Housekeeping

Should you have any special room servicing requirements such as a nominated time for servicing your apartment or need for additional items, please contact Reception prior to 10am.


Loyalty Programs

Stay Well Rewards

Park Regis Piermonde Apartments is part of the Stay Well Rewards loyalty program, where you can earn and redeem points across StayWell properties worldwide. From time to time we also offer bonus point promotions, exclusive member only deals and best of all membership is free – so it really pays to be a member of Stay Well Rewards! Just speak to our friendly Reception team where they can help you sign up and start earning points* today or alternatively you can join at www.staywellrewards.com.

Qantas Frequent Flyer Program

Park Regis Piermonde Apartments is proud to partner with Qantas Frequent Flyer to offer guests more choices and rewards options during your stay. Please speak to our Reception team for further information on how to earn points* for your stay.

*Guests can select one program to earn points on and point earning is only available on eligible bookings.


Luggage Storage

We will be happy to assist you with same day baggage storage. Please contact Reception. Fee applies


Maintenance

Please contact Reception should there be any items requiring our attention.


Reception

Reception is open from 8am to 8pm on weekdays and 9am to 6pm on weekends. Should you be departing outside of these hours, please settle your account with Reception the evening prior to departure.


Smoking Policy

For the benefit of all guests, we request that all smoking be limited to the balcony area only with the doors closed. Charges will apply to rooms requiring smoke removal. This charge is payable by the guest.


Swimming Pool

The swimming pool is located on the 3rd floor and is open from 7am to 9.30pm daily. Strictly no glass is to be taken into the pool area. All children must be supervised by an adult at all times. Guests will be required to use their access fob to gain entry, pool towels available for hire at reception for $2.


Tour Bookings

For information on a wide number of tours that operate in this area, please contact Reception who will be happy to organise all your tour bookings for you.


Wake-Up Calls

Wake-up calls can also be arranged through Reception between the hours of 8am and 8pm weekdays and 9am to 6pm weekends or by setting the alarm clock located on your bedside table.


INNKEEPERS ACT

(Act No. 24, 1968, section 7)

LOSS OF OR DAMAGE TO GUESTS’ PROPERTY

Under the innkeepers’ act 1968, an innkeeper may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the innkeeper or any servant in his employ.

This liability however –

• Extends only to the property of guests who have engaged sleeping accommodation at the inn;
• Is limited to one hundred dollars to any one guest except in the case of property which has been deposited, or offered for deposit, for safe custody;
• Does not cover any motor-vehicle or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the act applies to these premises or that the liability there under attaches in any particular case.

Room Facilities

Air Conditioning

Each room is fitted with an air conditioner.

a) To cool the room: Press the 1/0 to turn the air conditioner on. Press mode button to cooling mode using the button with the picture of a snowflake; and then press temp button to set a suitable temperature. Please ensure not to exceed a minimum temp of 20 degrees to avoid damage to the system.

b) Timer: Open the remote front section to reveal other functions; the timer function is located just above the mode button. Press the timer function to set time, and to turn of press timer off.


Balcony

Please do not hang towels, clothing or other items over the balcony. Please consider the guests below by not throwing rubbish or other items over the balcony.


Breakages and Damages

Please report any breakages, missing items or damaged property on arrival. The cost of replacement or repair on any items broken or damaged is the responsibility of the guest and non reported items will be on-charged after departure.


Dialing

Reception         Dial 9
Housekeeping  Dial 9
Outside Line     Dial 0

Room to Room:

Park Regis City Quays

  • ‘A’ rooms:
    Dial 3 then the room number.
  • ‘B’ rooms:
    Dial 4 then the room number

Piermonde:

  • Dial 5 then the room number for levels 3 – 9.
  • Dial the room number for levels 10 – 15.

Do Not Disturb

Please place your “Do not Disturb” sign on the outside of your apartment door to ensure your privacy is upheld. Please note: Your room will not be serviced with this in place.


Email/Internet Access

At all Park Regis & Leisure Inn Hotels in Australia we are delighted to offer our valued customers complimentary Wi-Fi up to 1GB per day

– maximum 5 devices per room.

Additional data may be purchased once the 1GB limit has been reached. Please contact reception for further details.

For Technical Support call TOLL FREE on 1300 132 630


Feedback

We thank you for choosing to stay with us and welcome receiving your comments on our facilities and services. You can log onto www.staywellgroup.com/feedback to submit in an online form. Your feedback will be analysed and used to continually improve the standard of services and facilities and training of our hotel staff.


Iron/Ironing Board

For your convenience an iron and ironing board are located in the laundry or linen cupboard of your apartment.


Keys

Please remember to take your room key and security access fob with you at all times and ensure you lock all doors and windows when leaving your apartment for security purposes. Two sets of keys are available per apartment. Loss of access tab incurs a fee of $25.00.

Lost or unreturned room keys will attract a fee of $100 per set and $100 for lost car parking remotes.


Kitchen Facilities

Each self contained apartment offers a comprehensive kitchen facility. Please always use your range hood when cooking. The range hood has a safety switch associated with them. These units will not operate unless the safety switch is on. Please contact Reception should you experience any difficulties.


Laundry Facilities

Apartments are equipped with a washing machine, dryer, ironing board & iron. Please contact Reception should you experience any difficulties.


Tea and Coffee Facilities

All apartments are provided with tea and coffee making facilities. To purchase additional supplies, please contact Reception.


Telephone

Each apartment is fitted with a direct dial telephone. Please be advised that phone calls can only be transferred during Reception hours and any calls to Reception outside of these hours will divert to an answering service/after-hours emergency manager. All external calls are automatically recorded on our call accounting system, calls are charged at the following rates:

  • Local:
    $0.49 cents for unlimited talk time (metropolitan only)
  • STD:
    $0.49 for connection and $0.49 cents per minute (within Australia)
  • ISD:
    $2.50 for connection and $0.80 cents per pulse there after (International calls)
  • Mobile:
    $0.49 for connection and $0.55 cents per minute (within Australia)

Local Information

Airline Offices

  • Aircalin 
    9244 2211
  • Air China 
    9232 7277
  • Air New Zealand
    132 476
  • British Airways
    1300 767 177
  • Cathay Pacific
    9667 3816
  • Emirates Airlines
    1300 303 777
  • Jetstar
    131 538
  • Malaysia Airlines
    132 627
  • Qantas Domestic
    131 313
  • Qantas International
    131 211
  • Singapore Airlines
    131 011
  • Thai Airways
    1300 651 960
  • United Airlines
    13 17 77
  • Virgin Australia
    136 789

Airport

The Domestic/International Airport is located approximately 15 minutes drive from Piermonde Apartments. Taxis and airport transfers can be arranged on your behalf, please contact Reception to make a booking.


Car Rental

  • Avis
    13 63 33
  • Europcar
    13 13 90
  • Thrifty
    1300 367 227

Places of Interest

Whether exploring the botanic gardens, bush walking through rainforest, lazing by the lagoon, zipping along a flying fox or soaking up local, national and international musicians and stage performances, Cairns provides something for all tastes. Visitors to Cairns region are encouraged to enjoy our libraries, cultural facilities, water park (Sugarland Edmonton & Muddies- Cairns Esplanade), playgrounds, patrolled beaches, sports grounds and walking and cycling tracks, and take part in free exercise classes, lectures and talks.

Piermonde Apartments is located within a short walk of Woolworths Supermarkets located on Lake Street, Cairns Reef Hotel Casino, Cairns Central Shopping Centre. All tours can be arranged from Reception, please contact reception for their recommendations & bookings.


Public Transport

Please contact Reception for timetables and directions to the nearest public transport services.


Taxi Services

Cairns Taxis     131 008

Safety & Security

After Hours – Emergencies

Reception is open from 8am to 8pm on weekdays and 9am to 6pm on weekends. Should you require urgent assistance outside of these hours, please dial 9 to be connected to our after-hours emergency line.

Note: Non Emergency calls after hours attract a $100 call-out fee.


Emergency

For Police, Fire Department or Ambulance – Dial 0 for an outside line, then 000


Fire

This property is fitted with an advanced fire protection system which includes a fire alarm. In case of fire, please follow the procedures outlined below.

  1. If the fire alarm or automatic evacuation system sounds, please make your way to the nearest fire exit, please do not run and do not use the elevators.
  2. Do not telephone Reception as we may need the lines for Emergency Calls.
  3. Do not re-enter the building unless you are advised to do so by the Fire Brigade or Hotel Staff.
  4. False alarm charges apply and are payable by the guest. The current charge imposed by the  Fire Brigade for false alarms is $1092.95. This charge may be changed by the Fire Brigade at any time.

Security

Please be sure to secure the door on your way out and ensure it is closed and locked behind you. An intercom/security system has been installed for your convenience. The system incorporates a video monitor in every unit, a camera from the front entry point of the building, a door release system and an elevator call button.

If you are expecting a guest, they should follow the steps below:
• Push the number of the unit on the front entry keypad
• Press the bell symbol to call the unit
• The units monitor will ring 5 times for acknowledgment
• To speak with the person at the front entry, simply press the speak button
• Press the key button to give the person entry into the building and elevator access to your level

Your unit has a safe installed in the bedroom wardrobe, a 4-digit pin is required to lock and gain access.

Brand Story

One of the largest hotel management groups in Asia Pacific, StayWell Holdings and its parent company Prince Hotels Inc. offer a diverse portfolio of properties across a combined network of over 136 hotels worldwide.

Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince Akatoki, The Prince, Grand Prince Hotel, Policy, Park Regis, Prince Hotel, Leisure Inn Plus, Prince Smart Inn, and Leisure Inn. Each brand offers guests quality experiences ranging from luxury to lifestyle through to midscale.

Prince Hotels & Resorts and StayWell have set a strategic goal to deliver 250 hotels in the medium to long term. The expansion of both company brands will take place across the regions of Asia-Pacific, the Middle East, Europe and the United States.

Our Brand Offerings

Brand Story

We look forward to welcoming you to one of our many properties for an unforgettable experience, in the near future! For more information on the Park Regis brand, Prince Hotels & Resorts and StayWell’s complete portfolio of properties, please visit www.staywellgroup.com